Frequently Asked Questions

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We are open for business from 8am until 5pm, Monday to Friday, except Public Holidays. Outside of these times, you can email us with any enquiries you may have, or leave us a message either by voicemail or via Facebook or Twitter. We aim to respond to any enquiries as soon as possible, once business hours resume.

We can accept a bank transfer, a personal or company cheque or cash. We regret that at present we are unable to accept credit or debit cards.

A lot depends on the type of work you want carried out, whether it is paintwork or powder coating, lacquering, kitchen cabinet refinishing or bespoke work. Each carries it's own rates. For an initial quote, please get in touch with us, with a detailed description of your requirements. In addition, you may wish to refer to our price guidelines, which are available on the Pricing page.

Whilst our website is updated on a regular basis, for any up to the minute news, we recommend you refer to our Facebook and Twitter pages. You will find a link to these on every page of the site.

If you are an existing or previous customer and would like to share your views of our company and the quality of service you received, we have included a dedicated testimonial form on the Contact Us page of our website. You must include your first and last name or a company name, as well as your location by way of a town/city and the county. These are the only personal details that will appear on our site, along with your testimonial which is subject to approval. Please note that you are limited to a maximum of 400 characters. If you are at all concerned about how we handle your personal data, please refer to our Privacy Policy.

There are several ways to contact us. Primarily we are contactable by telephone or via email, however you can also reach us through Facebook or send us a tweet on Twitter. Alternatively you can write to us at the following address: Lustre Coatings Limited, 6 Potash Lane, Hethel, Norfolk. NR14 8EY. We've also condensed all of our details onto our Contact Us page, for your further convenience.

If you are experiencing any technical issues with the site or if you've spotted an error, please click here to email our webmaster, who will endeavour to resolve any problems as soon as possible.

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